2 Cousins is fully committed to the provision of a quality product that meets or exceeds customer requirements and expectations.
2 Cousins Powered Access Ltd provide a hire service for powered access equipment for both operated and non-operated hire. In addition, associated training is facilitated through the use of sub-contractors. 2 Cousins is fully committed to the provision of a quality product that meets or exceeds customer requirements and expectations. We fully recognise the importance of achieving good standards of quality management and quality control and the impact this has on the effectiveness and sustainability of our business. We also recognise the need to continually strive for improvement and shall provide a framework for setting and reviewing objectives and measurable targets as part of the management review process We shall comply with all legal and other requirements that apply to our business. This is achieved through the implementation of a quality management system that is UKAS accredited to BS EN ISO 9001:2015 Quality Management Systems. We expect everyone working for us, or on our behalf, to strive to achieve and maintain the highest standards of quality performance at all times and to comply fully with the provisions laid down in this Policy Statement, the Management System and the Companies’ quality arrangements.
Statement of Intent
The company will
- Ensure that all employees are aware of this Policy Statement and the requirements of our Management System;
- Ensure that the Company complies with all applicable regulatory and other requirements;
- Set measurable objectives for continuous improvement;
- Measure and monitor customer satisfaction;
- Analyse the causes of any complaints and take appropriate action to prevent recurrence;
- Ensure the availability and competence of resources to meet the requirements of this Policy;
- Provide the necessary infrastructure and work environment to meet the requirements of the Management System;
- Encourage all employees to identify problems and make suggestions to improve all aspects of our working practices;
- Monitor and measure the effectiveness of our business processes and company objectives through our management review and internal audit processes;
This policy will be communicated to all employees and organisations working on our behalf and displayed at our offices and on our intranet. This policy is available to defined interested parties.
This policy will be reviewed annually or sooner by senior management to ensure its suitability. Where necessary it will be amended, reissued, and communicated to all employees and people working on its behalf.